Responsible Gaming

Casino Infinity supports a balanced approach to gambling. Gambling should be an occasional form of entertainment, not a way to make money, manage financial pressure or solve personal problems.

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Gamble for entertainment

Online casino games are based on chance, and every result is independent. No strategy can guarantee a win, and previous results do not change the odds of future games. You should only gamble with money you can comfortably afford to lose after paying for everyday needs, financial commitments and other priorities.

Review contents

Gamble for entertainment Recognising when gambling may be a problem Tools to help you stay in control Getting help and taking further action

Gambling is not a reliable source of income. Do not use it to pay bills, cover debts, replace employment income or recover money that has already been lost. Chasing losses can lead to larger bets, longer sessions and greater financial or emotional stress. If you lose money, accept the result and take a break rather than trying to win it back.

Before you play, decide how much time and money you are prepared to spend. Treat those amounts as entertainment costs. Keeping a clear record of deposits, withdrawals, bets and time spent playing can help you understand your habits and make informed decisions.

Only gamble when you feel calm, rested and able to make clear decisions.
Never gamble while under the influence of alcohol or other substances.
Do not borrow money, use essential household funds or sell possessions to gamble.
Take regular breaks and avoid playing for longer than you originally planned.
Remember that gambling outcomes are random and cannot be controlled.

Casino Infinity is intended for adults who meet the legal age requirement that applies to them. Do not allow children or other unauthorised people to access your account or gambling device. Keep your login details private and use appropriate device, browser and payment security.

Recognising when gambling may be a problem

Problem gambling can develop gradually. A person may begin by spending more time or money than planned, then find it increasingly difficult to stop. You do not need to wait for serious financial harm before taking action. If gambling is causing concern, reducing or stopping now is a sensible choice.

Possible warning signs

Spending more money or time gambling than you intended.
Thinking about gambling frequently or feeling restless when not playing.
Increasing your stakes because previous amounts no longer feel exciting.
Trying to win back losses by gambling again soon after losing.
Hiding gambling activity, deposits or losses from family, friends or colleagues.
Borrowing money, missing payments or using savings to continue gambling.
Feeling anxious, guilty, irritable or low because of gambling.
Neglecting work, study, relationships, health or other responsibilities.
Attempting to stop or cut back but finding that you cannot do so.
Gambling to escape stress, loneliness, sadness or other difficult feelings.

One sign may be enough to justify a pause and a review of your habits. Speaking with someone you trust can make it easier to take an honest look at your gambling. Support is available whether you want to prevent a problem, reduce your gambling or stop completely.

If you are worried about someone else

Gambling can affect partners, family members, friends and other people who share financial or personal responsibilities. Choose a calm time to raise your concerns without blaming or shaming the person. Explain what you have noticed, encourage professional support and protect shared finances where appropriate. You can also seek advice for yourself, even if the person who gambles is not ready to ask for help.

Tools to help you stay in control

Responsible gambling tools are most effective when used before gambling becomes difficult to manage. Review your account settings and available controls regularly. If you cannot find a particular option, contact Casino Infinity through the support channel available on the website. Support staff can explain the general process and any conditions that apply to an account control.

Deposit and spending limits

Where available, set a deposit or spending limit that reflects your entertainment budget. Choose an amount in advance and avoid increasing it simply because you have lost money or feel confident about a possible win. A limit should be considered a planning tool, not a target that you must spend.

Time and session management

Set a session length before you begin and use reminders or alarms to prompt a break. Stand up, move away from the screen and check how much time and money you have used. Do not continue playing automatically after a break. If sessions are regularly longer than planned, consider taking a longer break or stopping altogether.

Cooling-off periods and account breaks

A cooling-off period can create space between an urge to gamble and the decision to play. Use an available short-term break when you need time to reset. During that period, do not open another account or use another person’s account to continue gambling. A break is more effective when you remove gambling reminders and tell a trusted person about your decision.

Self-exclusion

If you want to stop gambling for a longer period, ask about self-exclusion. Self-exclusion is a formal request to restrict access to gambling services for a chosen period or in accordance with the applicable process. Read the terms carefully before submitting a request, including how it operates, when it starts and what happens to an account balance or pending matters.

Once self-exclusion has been requested, do not try to bypass it by creating another account, changing your details or using another person’s account. If you feel an immediate urge to gamble, move away from gambling sites and devices, contact a support service or trusted person, and seek professional assistance.

Getting help and taking further action

If gambling is affecting your finances, relationships, work, sleep or mental health, consider speaking with a qualified counsellor, psychologist, doctor or financial counsellor. Australian players can also seek help from recognised gambling support services in their state or territory, including services that provide confidential information, counselling and guidance for people affected by gambling.

You can contact Casino Infinity through the support options shown on the website if you need assistance with account controls, a break from gambling or the self-exclusion process. Do not send sensitive personal or financial information through an unsecured channel. The support team cannot guarantee gambling outcomes, recover losses or provide financial advice, but it can explain the available account-related procedures.

Protecting your finances

Review bank and payment statements regularly.
Remove saved payment details where practical if they make impulsive deposits easier.
Consider asking a trusted person to help monitor household finances.
Speak with a financial counsellor before taking out credit to cover gambling losses.
Do not share account access, payment details or verification information with another person.

When urgent help is needed

Gambling-related stress can feel overwhelming. If you are in immediate danger, feel unable to keep yourself safe or are experiencing thoughts of self-harm, stop gambling and seek urgent help through local emergency services or a crisis support service in Australia. Your safety comes first. Ask someone you trust to stay with you and help you access professional support.

Responsible gambling is an ongoing choice. Check your habits regularly, use the available controls early and take action whenever gambling stops feeling enjoyable or manageable. Casino Infinity encourages players to make informed decisions, respect their limits and seek help without delay when they need it.