Betting Rules

A bet is generally treated as a request until it has been accepted and recorded by the betting system. The relevant confirmation shown in your account or bet history is the main record of an accepted wager. A selection displayed on screen, a bet slip left open or an amount entered into a field does not by itself mean that a bet has been placed.

Before confirming a bet, check all available details carefully. This may include the event or game, market name, selection, odds or price, stake, applicable conditions and any restrictions. Once submitted and accepted, a bet will normally be final and cannot be changed or cancelled by the player unless the specific rules or applicable terms provide for this.

Prices, odds and displayed information

Prices, odds, lines and other betting information may change before a bet is accepted. The price shown at the time of confirmation may differ from a price previously displayed. Where a price change is identified before acceptance, the system may request confirmation, reject the wager or apply the price available under the relevant betting conditions.

The website may display information supplied by third parties or generated automatically. While reasonable care may be taken to present accurate information, occasional errors, delays or omissions can occur. You should not rely on a display alone when the event status, market conditions or result is unclear. The official settlement information and the applicable market rules will be used when determining the outcome of a bet.

Bet acceptance and technical issues

A bet may be rejected, delayed, voided or reviewed if there is a technical fault, communication failure, incorrect market status, obvious error, suspected manipulation, duplicate transaction or other circumstance affecting the integrity of the service. Where an obvious error affects a price, line, result or market description, the wager may be corrected or settled in accordance with the applicable rules.

You are responsible for checking your account or bet history after placing a wager. If a confirmed bet does not appear, appears more than once or contains information that does not match your intention, do not place another wager to compensate for the issue. Review the account information and raise the matter through the available support process.

Bet types and combinations

The available bet types may differ between products, events and markets. These may include single selections, combination bets, in-play wagers or other formats, where available. Each bet type can have different requirements for acceptance, settlement and cancellation. The information shown on the bet slip and the rules for the relevant market should be checked before confirmation.

A combination bet may contain selections that are linked, unavailable, suspended or otherwise unable to form the intended combination. The applicable bet rules will determine whether a combination is accepted, adjusted, partially settled or voided. If a selection is cancelled or voided, the treatment of the remaining selections will depend on the relevant product and market conditions.

Betting must be conducted fairly and for lawful purposes. Conduct that may compromise the integrity of a market, the security of an account or the operation of the service is not permitted. This includes attempting to manipulate an outcome, exploiting a software or pricing error, using automated methods without authorisation, interfering with the website or coordinating activity intended to obtain an improper advantage.

Where prohibited conduct or a breach of the applicable terms is suspected, bets or transactions may be held for review and an account may be restricted or suspended. Any resulting action, including the adjustment or cancellation of affected wagers, will be considered under the relevant terms and applicable requirements.

Questions and disputes

If you believe a bet has been accepted, settled or recorded incorrectly, review the bet details and raise the issue through the available Casino Infinity support channel. Include enough information to identify the matter, such as the account, date, market, selection and bet reference where available. Do not send passwords or other unnecessary security information.

A review may require information from the betting system, event provider, payment provider or other relevant source. Records such as the accepted bet details, market rules, official result and transaction history may be considered. A dispute should be raised as soon as reasonably possible, as some matters may be affected by record-keeping or review periods set out in the applicable terms.

Responsible betting

Gambling should be treated as entertainment, not as a way to make money or recover losses. Set a budget before you play and only use money you can afford to lose. Take regular breaks, avoid betting when upset or under the influence of alcohol or other substances, and do not chase losses by increasing stakes or continuing for longer than planned.

• Set personal spending and time limits before placing bets.
• Keep gambling separate from essential household expenses.
• Use available account controls or self-exclusion options if betting is becoming difficult to manage.
• Talk to someone you trust if gambling is causing stress, financial pressure or conflict.
• Seek independent professional help if you are concerned about your gambling behaviour.

If you are under the legal gambling age, do not use the service. If another person may be using your account or you believe your gambling is no longer under control, stop betting and use the responsible gambling support options made available through the website. These Betting Rules do not replace the full Terms and Conditions or any specific market rules, which should be read before betting.