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Privacy Policy
This Privacy Policy explains how Casino Infinity may collect, use, store and protect information connected with your use of our website and online gaming services. We aim to handle personal information fairly, transparently and only for appropriate business, security and legal purposes. By using the website, you acknowledge that information may be handled as described below.
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Information we may collect
The information we handle depends on how you use the website, whether you create an account, and which services or features you access. Some information is provided directly by you, while other information is collected automatically when you use the website. We try to collect information that is reasonably necessary for the relevant purpose.
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Account and personal details
When you register or manage an account, we may handle details such as your name, date of birth, contact details, login information, account preferences and records of communications with you. We may also receive information about your responsible gaming settings, account activity and requests for customer support. These details help us create and administer your account, provide services, respond to enquiries and maintain accurate records.
Verification information
To verify identity, age, eligibility or account information, we may request documents or other information. This can include identity documents, proof of address, information about the source or ownership of funds where appropriate, and information needed for security or compliance checks. Verification information is handled for the purpose of confirming that an account is genuine and helping to prevent unauthorised use, fraud, money laundering and other unlawful activity.
Payment and transaction records
We may handle records of deposits, withdrawals, wagers, gaming activity, payment methods, transaction references and related account balances. Payment providers or other service partners may process payment details on our behalf. We may not need to hold complete payment card information ourselves, but transaction information can still be associated with your account. These records help us process transactions, investigate errors, protect accounts and meet record-keeping obligations.
Device, usage and cookie data
When you visit or use the website, we may receive technical and usage information such as your IP address, browser type, operating system, device identifiers, general location information, pages viewed, session details, referring website and interaction with website features. We may use cookies and similar technologies to remember preferences, maintain sessions, support security, understand website performance and improve the user experience.
How we use information
We use personal information for purposes connected with providing, securing and improving the website and services. The main purposes may include:
- Creating, verifying, operating and maintaining your account.
- Providing gaming services, account features and customer support.
- Processing deposits, withdrawals and other account transactions.
- Confirming identity, age and eligibility, and completing required verification checks.
- Detecting and preventing fraud, scams, unauthorised access, money laundering, collusion and other prohibited or unlawful conduct.
- Managing responsible gaming tools, account restrictions and safety-related requests.
- Communicating with you about your account, transactions, security, service notices, policy changes and support matters.
- Sending marketing communications where permitted and where you have provided the required permission or have not opted out, subject to applicable requirements.
- Analysing website use, troubleshooting technical issues, testing features and improving performance.
- Protecting the rights, property, safety and systems of Casino Infinity, our players and relevant service providers.
- Meeting legal, regulatory, tax, accounting, audit, dispute-resolution and record-keeping obligations.
We may combine information from your account, transactions, verification activity, device use and communications where this is reasonably necessary for these purposes. We do not use personal information for unrelated purposes without a suitable reason or, where required, your permission.
Marketing choices
Marketing messages may include information about services, features, campaigns or other website updates. You can withdraw consent to marketing at any time by using an unsubscribe option in a marketing message, changing an available account preference, or contacting us using the privacy email shown below. Withdrawing marketing consent will not normally stop essential messages about your account, transactions, security, legal obligations or service operation.
Sharing, security and retention
We may share relevant information with service providers that help operate the website and services. These providers may support payment processing, identity and verification checks, fraud prevention, technology, hosting, customer support, communications, analytics, security, auditing and professional advice. They should only use information for authorised purposes and in accordance with their service arrangements and applicable privacy requirements.
Information may also be disclosed where reasonably necessary to protect users, investigate suspected fraud or unlawful activity, enforce website terms, respond to legal requests, resolve disputes, or support a business transfer or restructuring. We do not disclose more information than is reasonably required for the relevant purpose, where practical and lawful.
Keeping information secure
We use reasonable administrative, technical and organisational measures intended to protect personal information from loss, misuse, unauthorised access, alteration and disclosure. These measures may include access controls, authentication processes, monitoring, secure systems and staff or supplier procedures. No website, online account or electronic transmission can be guaranteed to be completely secure. You should keep your login information confidential, use a secure device and contact support promptly if you suspect unauthorised access.
How long information is kept
We keep personal information only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, verification, payment, transaction, communications and security records must be kept for a period required by law even after an account is closed. When information is no longer needed, it may be securely deleted, anonymised or placed beyond routine use, subject to technical, legal and legitimate business requirements.
Depending on the service involved, information may be stored or processed by suppliers in Australia or other countries. Where information is handled across borders, reasonable steps are taken to support appropriate security and privacy protections. The way information is handled can also depend on the location and systems of the relevant service provider.
Cookies and similar technologies
Cookies are small files or pieces of information stored on your device when you visit a website. Some cookies are necessary for core functions, such as keeping you signed in, remembering selections, maintaining security and supporting transactions. Other cookies may help us understand website traffic, recognise returning visitors, measure performance or improve content and features.
We may also use similar technologies, such as pixels, local storage or device information, for related purposes. These technologies can help us identify technical problems, detect unusual activity and understand how visitors use the website. The information collected through them may be linked with account or device information where this is necessary for security, service operation or analytics.
You can manage or restrict cookies through your browser settings. Your browser may allow you to delete existing cookies, block some or all cookies, or receive a notice before a cookie is stored. If you disable necessary cookies, some website functions may not work correctly, and certain account or security features may be unavailable.
Your privacy rights and how to contact us
Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These rights can include asking for access to your information, requesting correction of information that is inaccurate or incomplete, asking for deletion of information that no longer needs to be held, and withdrawing consent to marketing communications. You may also ask questions about how information is used or request an explanation of a privacy decision.
Making a data request
To exercise your rights, submit a request to support@infinitycasino.wtf. Please explain what you are asking for and provide enough information for us to identify your account and understand the request. We may need to verify your identity before providing information or making changes. This is a security measure designed to prevent personal information from being disclosed to the wrong person.
- For access, describe the personal information or processing activity you would like to review.
- For correction, identify the information that is inaccurate or incomplete and provide the correct details.
- For deletion, explain which information you want removed. Deletion may not be possible where records must be retained for legal, security, dispute or legitimate operational reasons.
- To withdraw consent to marketing, state that you no longer wish to receive marketing communications. This will not remove essential account or service messages.
We will assess and respond to requests within a reasonable period, subject to identity checks, the nature of the request and any applicable requirements. If information cannot be deleted, restricted or provided, we will explain the relevant reason where it is lawful and practical to do so. You may also contact us about a concern regarding the handling of your information, and we will review the matter fairly.
Changes to this policy
We may update this Privacy Policy when our services, technology, information practices or legal obligations change. The updated version will be made available on the website and will apply from its stated effective date. We encourage you to review this page from time to time so you remain informed about how personal information may be handled.
