Contact Casino Infinity

For assistance, send a message to support@infinitycasino.wtf. Where possible, use the email address associated with your account. This can help the support team locate your details, understand your request and provide a more efficient response. Never include your password, security codes or complete payment details in an email.

You can contact support about typical questions and requests, including:

• Account access, profile information and verification questions
• Deposits, withdrawals and other payment-related concerns
• Bonus terms, eligibility and general promotional questions
• Technical problems affecting the website or your account
• Responsible gambling requests, including account restrictions or taking a break

What to include in your email

To help support understand the issue faster, include your account email address or username, a short description of the problem and screenshots if relevant. Explain what happened, when the issue occurred and any steps you have already tried. Please check that your message contains no password, security code or unnecessary financial information.

Messages are usually answered within 24 hours, although response times can vary depending on the nature of the question and whether further information is needed. Sending one clear message with the relevant details can help avoid delays and make it easier for the team to review your request.